RaceCard Portal Terms
Effective date: November 15, 2026
These Terms apply to the RaceCard organizer portal at portal.racecard.app, operated by RaceCard LLC ("RaceCard," "we," or "us"). They are separate from the terms for the RaceCard racer app and public website. By accepting these Terms during portal account setup, you agree to them personally and, if authorized, on behalf of your organization.
Accounts and authorized use
The portal is for authorized organization personnel and RaceCard administrators. New accounts require an invitation, contact-email verification, a supported federated sign-in provider, multifactor authentication, and approval. Creating an account does not automatically grant organization access or administrator permissions.
Use your own connected sign-in account. Do not share credentials, bypass access restrictions, or use another person's account. Keep your contact information current and notify support@racecard.app promptly if you suspect unauthorized access. Your organization is responsible for requesting appropriate access for its personnel and telling RaceCard when access should end.
Your permissions determine the organizations, events and functions you may access. RaceCard may lock or suspend access to protect the service, investigate misuse, comply with legal obligations, or enforce these Terms. An account lock is separate from the organization's subscription status.
Subscriptions
Your organization's order or written subscription agreement specifies pricing, service period, renewal, payment and cancellation terms. Portal access depends on the subscription and the permissions assigned to your account. These Terms do not establish automatic renewal, a refund policy, or a specific price. RaceCard will provide those terms before the applicable purchase or renewal.
Reports, standings and badges
You are responsible for ensuring that you have the authority to upload and publish event data, racer information, track details and other content, and for ensuring that this information is accurate and appropriate to share.
LiveRC is the source of truth for uploaded results and series standings. RaceCard displays information from uploaded reports; the informational series settings entered in the portal are not used to calculate points or standings. Review reports before publishing. Correct source errors in LiveRC and upload the corrected report.
Publishing results or standings, awarding a badge, or deciding a result claim can affect information shown to racers in the RaceCard app. Only take these actions when authorized. Contact RaceCard if an error cannot be corrected using the portal.
You retain any ownership rights you have in your content. You authorize RaceCard to store, process, reproduce and display it as reasonably necessary to provide the service, including displaying published race information and badge awards to racers. This permission does not transfer ownership of your content to RaceCard.
Acceptable use
Do not upload unlawful content, malicious files, passwords, payment-card details, or unrelated sensitive information. Do not harass others, submit misleading results, interfere with the service, probe systems without authorization, or attempt to access another organization's private information.
Support and communications
Use portal Support or email support@racecard.app for assistance. Support ticket content and replies may be processed in RaceCard's private GitHub helpdesk repository and shown in the portal. Do not include credentials or unnecessary personal information in a ticket.
RaceCard may send invitations, verification messages, access and security notices, and other communications needed to operate your account. Optional support-update emails can be turned off where that preference is offered; required verification and security messages are separate.
Availability and third-party services
RaceCard depends on services including Microsoft, supported sign-in providers and GitHub. Their services may be unavailable or change. RaceCard does not promise uninterrupted or error-free service. Keep your original race reports and other records independently of the portal.
Ending access
You or your organization may contact Support to request removal of portal access. Ending access does not necessarily erase published race records, information concerning other people, or records needed for security, disputes or legal obligations. Data handling is explained in the Portal Privacy Notice.
Changes
RaceCard will identify the effective date of updated Terms and provide notice of material changes. If renewed acceptance is required, the portal will request it before you continue using the affected service.
Contact
support@racecard.app
RaceCard LLC